Welcome to Pete Bland Sports! We’re dedicated to providing premium sports gear for active individuals and families worldwide. Below you’ll find answers to our most commonly asked questions.

Product Information

What types of sports gear do you offer?
We specialize in premium sports equipment across multiple categories including:
  • Bottles & Flasks
  • Bumbags & Waistbelts
  • Clothing Accessories
  • Equipment
  • GPS & Watches
  • Junior Gear (for young athletes)
  • Men’s & Women’s Clothing and Footwear
  • Multi-Day Adventure Gear
  • Packs & Vests
  • Survival & Navigation Equipment
Do you offer products for children?
Yes! Our Junior Gear collection is specifically designed for young athletes and families, featuring appropriately sized equipment and clothing for children.
What makes your products suitable for serious athletes?
Our products are performance-driven with a focus on quality and reliability. From our specialized running gear to durable outdoor equipment, we select items that meet the demands of competitive athletes and outdoor enthusiasts.

Ordering & Account

How do I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 2 hours of placement while your order is still in processing. Please contact us immediately at [email protected] with your order number.
I forgot my password. How can I reset it?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to reset your password securely.

Payment Methods

What payment methods do you accept?
We accept the following payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your financial institution if issues persist.

Shipping & Delivery

Where do you ship?
We ship globally with the exception of some Asian countries and remote areas. During checkout, our system will automatically verify if we can deliver to your location.
What are your shipping options and timeframes?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx – 10-15 days after dispatch
  • Free Shipping (orders over $50): Via EMS – 15-25 days after dispatch
All orders are processed within 1-2 business days after payment confirmation.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).
Do you offer expedited shipping?
Currently, we offer the two shipping methods listed above. Our Standard Shipping via premium carriers is our fastest option, ideal for athletes who need their gear promptly.
Why is my order taking longer than expected?
During peak seasons or promotional periods, there might be slight delays in processing. International customs procedures can also occasionally cause delays. We’ll keep you informed of any significant changes to your delivery timeline.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original condition with all tags attached. We stand behind the quality of all our products and want you to be completely satisfied with your purchase.
How do I initiate a return?
Please visit our Returns Policy page for detailed instructions. You’ll need to contact our customer service team at [email protected] to initiate the return process and receive authorization.
Are there any items that cannot be returned?
For hygiene reasons, certain items like worn footwear or intimate apparel may not be eligible for return unless defective. Please contact us for specific guidance on your item.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

Additional Questions

How can I contact customer service?
Our knowledgeable customer service team, who understand athletes’ needs, is available at [email protected]. We typically respond within 24-48 hours.
Where is Pete Bland Sports located?
We’re based in Memphis, Tennessee at 4799 Woodridge Lane, Memphis, US 38104, but we serve athletes worldwide with our premium sports gear and reliable delivery solutions.
Do you offer product recommendations for specific sports?
Absolutely! Our team includes experienced athletes who can help recommend the right gear for your specific sport or activity. Feel free to contact us with details about your sport and needs.

Still have questions? Our athlete-focused customer service team is here to help! Contact us at [email protected] and we’ll be happy to assist you.