Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery for time-sensitive orders |
| Free Shipping | EMS | FREE for orders over $50 | 15-25 business days after shipment | Budget-friendly option for non-urgent deliveries |
Returns & Exchanges
At Pete Bland Sports, we’re committed to ensuring your complete satisfaction with our premium athletic gear. If your equipment doesn’t meet your performance standards, we’re here to help.
Returns & Exchanges Timeframe
We accept returns and exchanges within 15 days from the date you receive your items.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In original condition with tags attached
- Unworn and unused
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or exchanged once opened or used:
- GPS & Watches (opened/used electronics)
- Equipment (used sports equipment)
- Survival & Navigation gear (opened/used items)
- Personalized or custom-made items
- Items without original tags or packaging
Return & Exchange Process
Step 1: Submit Return/Exchange Request
Email our customer service team at [email protected] with the following information:
- Your order number
- Items you wish to return/exchange
- Reason for return/exchange
- Whether you prefer refund or exchange
Step 2: Receive Return Authorization
Within 24-48 hours, we’ll email you a Return Authorization Number and shipping instructions. Do not send items without this authorization.
Step 3: Package and Ship
Securely package your items including:
- All original items in their packaging
- Original tags attached
- Copy of your receipt or order confirmation
- Return Authorization Number clearly visible
Ship to:
Pete Bland Sports
4799 Woodridge Lane
Memphis, US 38104
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Exchange Process
For exchanges, we’ll ship your new items once we receive your return. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Need Help?
Our customer service team is here to assist serious athletes worldwide:
Email: [email protected]
Address: 4799 Woodridge Lane, Memphis, US 38104
Response Time: Typically within 24-48 hours
Return/Exchange Request Template
To expedite your return process, use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Pete Bland Sports Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Order Date] Items for Return/Exchange:
– [Item Name], [Size], [Color] – [Item Name], [Size], [Color]
Reason for Return/Exchange: [Please specify reason – size issue, defective, wrong item, etc.]
I would prefer: [Refund to original payment method / Exchange for (specify replacement item)]
Please send the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
Pete Bland Sports – Premium Gear for Serious Athletes Worldwide